Did You Find Everything?
I believe that I have found a sure-fire way of flummoxing grocery clerks into complete silence during the checkout process. If they ask, as many do, “Did you find everything you were looking for?” just say, “No.” They don’t know how to respond! They’re so used to people saying “yes” that they have no pre-programmed response at the ready. Their managers have probably instructed them to ask the question, but haven’t told them to ask, “What is it that you couldn’t find?”
OK, it’s possible that I look like some kind of eccentric old character who might answer, “I couldn’t find the meaning of life” or “I was looking for a fresh zebra heart for an exotic meal I’m preparing for the Grand Poobah of Zanzibar.” But today I couldn’t find any Breyers cherry vanilla ice cream, which this store normally carries. Also, since I now carry my lunch to work, I had hoped to find some of those microwaveable canned meals for one person so I wouldn’t have to make a boring sandwich every morning. They had a very poor selection, so I didn’t buy any. I also couldn’t find the brand of toothpaste that my dental hygienist recommended.
So, tomorrow I’ll have to go to the local Safeway, which has been particularly guilty of discontinuing many of my favorite foodstuffs (including the aforementioned Breyers cherry vanilla ice cream). I was once asked by the checkout cashier at this particular Safeway store if I had found everything I was looking for, to which I answered, “No.” My response elicited silence that time too. I have developed a real dislike for this so-called “super store” but it’s only a few blocks from my home, so I find myself patronizing it more than I would otherwise.
Among the jobs I have held in my checkered career has been grocery clerk. I understand that they have probably been instructed to ask the customers questions like, “Did you find everything you were looking for?” but perhaps the next logical step might be to inquire further about what it was the customer couldn’t find. I know that by asking that follow-up question, the doors are opened to myriad possible criticisms, suggestions, questions, etc. that will muck up the smooth flow of customer checkout. But if you really don’t want to know, or you don’t care what your customers aren’t finding in your place of business, why the hell ask the question?

